Frequently Asked Questions
Here are answers to some of the most frequently asked questions we receive from our customers.
If you have any questions other than those listed below
Please feel free to contact us by phone or inquiry form.
If you have any questions other than those listed below
Please feel free to contact us by phone or inquiry form.
Accommodation
q
What are the check-in and check-out times?
A
Check-in : 15:00-21:00
Check-out time: ~11:00
Please confirm at the time of reservation as it varies depending on the accommodation plan.
Check-out time: ~11:00
Please confirm at the time of reservation as it varies depending on the accommodation plan.
q
Is parking available?
A
Approximately 10 cars are located at the main entrance on the east side of the building.
Advance reservations can be made for a fee of ¥4,400 (tax included/night) for overnight guests only.
Advance reservations can be made for a fee of ¥4,400 (tax included/night) for overnight guests only.
q
Can my child stay with me?
A
Please note that children under 12 years of age (not elementary school students) are not permitted to use or accompany children during afternoon tea at Hotel Chorakukan, French Restaurant "Ruchene" and Dessert Cafe Chorakukan.
q
Can my pet stay with me?
A
We are sorry, but we do not allow guests to accompany you.
q
Do you have wheelchairs available for rent?
A
Wheelchairs are available for use in the museum.
The number of cars available is limited, so please consult with us when making your reservation.
The number of cars available is limited, so please consult with us when making your reservation.
q
Can I use the Internet in my room?
A
Wi-Fi is available in all guest rooms and the lobby.
q
We are planning to use the restaurant for anniversaries and birthdays.
A
We can arrange for a whole cake or bouquet according to your request and budget. Please consult us at the time of reservation.
q
Can you recommend/reserve a restaurant?
A
Our hotel concierge will be happy to assist you. Please call or e-mail us with your request.
q
What are the venues and times for dinner and breakfast during the stay?
A
Dinner: French Restaurant "Le Chêne" / 17:30-22:00 (L.O.19:00)
Breakfast: Chorakukan Honkan Room 1 / 8:00-11:00 (L.O.10:00)
Breakfast: Chorakukan Honkan Room 1 / 8:00-11:00 (L.O.10:00)
q
Are cabs stationed there?
A
The hotel concierge will make arrangements on a case-by-case basis.
Please let us know your preferred time in advance.
Please let us know your preferred time in advance.
q
Is room service available?
A
Room service is available only for alcoholic and non-alcoholic beverage menus.